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FAQ about our end of tenancy cleaning in Acton
Do you provide the cleaning equipment?
We bring our own cleaning equipment that is composed of top of the line cleaning products. We assure you that all of the materials are safe and environmentally friendly. Of course, if you would like us to use your own materials, please make sure to inform us in advance.
How can I change my end of tenancy cleaning appointment date?
If you would like to change the date of your appointment, please make sure to contact us at least 24 hours before the arranged time.
Is there a cancellation fee if I want to cancel my booking?
If you would like to cancel your booking, please make sure to provide us with a notice no later than 24 hours before the arranged time. In such case, there are no cancellation fees.
What if I am not happy with the outcome of the end of tenancy cleaning?
Our end of tenancy cleaning is fully guaranteed. This means that if you are not satisfied with the end results of our cleaning session, we will return to re-clean the place without charging you additionally. Please note that you need to inform us within 48 hours of the completion of the job.
Do I have to be at home when your cleaners arrive?
This is up to you. Usually, most of our clients are not present during the cleaning session in order to minimise distractions so that our housekeepers can do a more efficient clean.
FAQ about our carpet cleaning in Acton
How often should I have my carpets professionally cleaned?
Cleaning carpets regularly and properly is of great importance if you have allergies, asthma or other health issues. Experts recommend professional carpet cleaning once per every six months depending on level of soiling and whether there are pets or children in the property.
How long does it take for a carpet to dry?
Thanks to our professional hot water extraction method, drying time is minimal but it depends on several factors such as level of soil, type of carpet material, humidity levels and even air circulation in the property.
Why hire your technicians?
Our professionals have the expertise, knowledge, training and equipment needed for each carpet cleaning situation. They are well-prepared to determine the right cleaning procedure and perform the task professionally and efficiently.
Can you guarantee the full removal of stains?
We are able to remove most of the stains but we cannot guarantee that they will always come out. It is because there are a few factors which affect stain removal results such as type of stains, length of time it has been on the carpet, use of stain removers and type of carpet material. However, we assure you that we will do everything within our power to get the best results. If we cannot remove a stain, nobody else can.
What payment methods do you accept?
We accept payment by cash given to the technician by the time the cleaning is done or money transferred to our bank account at least 24 before your appointment.
FAQ about our professional cleaning services in Acton
Do you provide commercial cleaning services?
Yes, we provide services suitable not only for residential premises but for commercial ones, too.
Do I have to defrost the freezer/fridge before the appointment?
To deliver an efficient cleaning service, we recommend you to defrost the freezer and fridge at least 24 hours before the appointment.
Can I cancel or reschedule an appointment?
Yes, you can. If you would like to cancel or reschedule an appointment, please make sure to inform us no later than 24 hours before your appointment. In such case, there are no extra charges.
Can I book a cleaning service for the weekend?
Yes! We are open seven days a week, without any exceptions.
Do I have to provide a parking spot?
We do require our customers to provide a free parking spot near the property or cover the expenses.
Can I trust your housekeepers to deliver an efficient cleaning service?
We pride ourselves on being one of the most trusted names in the cleaning sector. Our cleaners have operated in the field for many years and best know what customers expect from us. Each cleaning team comprises competent, diligent and hard-working cleaners who have been personally interviewed and background-checked before employment. What is even more, each and every one of our employees is insured and bonded.
What if I have to reschedule my appointment?
We work with you! If you want to reschedule or cancel your appointment, please contact us at least 24 hours before your appointment so that we can do everything possible to accommodate your needs.
Do I have to be present during the cleaning session?
Most of our customers are not at home during the cleaning and they trust us with a spare key. If you prefer, of course, you can be present. It is up to you.
Are your cleaners insured and bonded?
Of course! Each and every one of our housekeepers is insured and bonded. Our company’s policy provides customers with peace of mind knowing that trusting us with their homes and offices is risk-free.
How many cleaners do you usually send?
Unfortunately, we do not know how many cleaners will be necessary to deep clean the property before knowing its size and condition. However, we can assure you that we will send the appropriate number of housekeepers to do the job efficiently and quickly.
Are your cleaning services guaranteed?
Our end of tenancy cleaning service is the only guaranteed service we deliver. Please have in mind that this guarantee is applied only when the customer contacts us within 48 hours of the completion of the job to inform us about any areas which are considered missed. In such case, we organise a free re-clean.
How can I pay?
We accept two payment methods:
- Cash payment given to the cleaner when the cleaning is finished;
- The sum being transferred to our bank account at least 24 hours before the cleaning appointment.
Do your housekeepers clean the oven as part of your regular cleaning?
Our housekeepers wipe appliances from the inside and out but if you would like to receive a more thorough and detailed oven cleaning service, you can book our professional oven cleaning service.
What if I am not happy with the cleaner you send to my home?
Whatever concerns you may have, please make sure to establish contact with us so that we can offer a solution.
What type of cleaning equipment does your company use?
We are a company that places great importance on the equipment used during our cleaning sessions. It is the reason why we invest in top of the line cleaning detergents and products which are all environmentally friendly, biodegradable and not laden with toxic chemicals. We assure you that our cleaning equipment is safe to use around small children and pets.
